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Frequently Asked Questions

Here are the common questions about our equipment, installation, service and cooperation.

How many days you need to install the equipment?
Approximately 10 days.
How many staff abroad you sent to install the equipment?
Normally, one person.
You have sales target finished amount requirement to the distributor?
No requirements in the early stage; details to be determined later.
Can I transfer the money to you then you pay to other supplier?
No, we are the source factory.
Can I delivery the goods from other supplier to your factory? Then load together?
Sure.
When will you leave your factory and to have your spring festival holidays?
Normally, from the day before Chinese New Year's Eve to the 5th day of the first lunar month.
Can the equipment be installed under hot weather?
Sure.
Can Your products be installed under the cold weather?
Sure.
Do You have office in shanghai or guangzhou that i can visit?
No, we are located in Jinan.
Can you send your staff to install the equipment for us?
Sure.
Can I only buy some spare parts from you?
Sure.
Will you will attend the fair to show your products?
Generally, yes.
Can you send your equipment to my warehouse in guangzhou?
Sure.
How long it takes you to provide the designing options for us?
Three days.
What is your products standardization?
Customer satisfaction is our standard.
Can you can design the equipment according to our size?
Sure.
How many years have your company made this kind of equipment?
5 years.
Which certificate do you have for your equipment?
CE certificate available.
How many staffs do you have in your factory?
Over 50.
How can I to be your agent in my country?
Can communicate if there is local demand.
Do you have any agent in our country?
None for now.
Do you have any real project pictures of the equipment?
Yes, we have.
How far is your factory from the city hotel?
20 minutes.
How far is your factory from the airport?
Within one hour.
How long it will take from guangzhou to your factory?
Three hours by plane.
Where is your factory located?
Zhangqiu District, Jinan City, Shandong Province.
Do you provide free spare parts ?
Sure.
What is the age range for your products?
No restrictions.
Do you have detailed and professional installation manual?
Yes.
Do you provide sample? Free or charge?
Samples of large equipment cannot be provided, but we can send glass for free sample production.
What is your MOQ?
1 unit of equipment.
Are you a trading company or a manufacturer?
Manufacturer.
How long is your delivery time?
Approximately 45 days.